Resale and Disclosure Information
A Trusted Property Management Partner for Your Clients
When a home is sold within one of the condominium or homeowners associations we manage, certain resale and disclosure documents are required by law and by the association’s governing documents.
To ensure accuracy, consistency, and compliance, resale requests for our managed associations are processed by Community Archives, a third party resale and document fulfillment provider.
How to Contact Community Archives
- Direct Link – CLICK HERE
- 833.462.3627
- shoppersupport@communityarchives.com
Who Is Community Archives?
Community Archives is an independent company that works directly with buyers, sellers, real estate agents, and lenders to prepare and deliver resale packages on behalf of the association.
They handle:
- Resale disclosure packages
- Governing documents
- Questionnaires and lender requests
- Association certifications and related documents
- Order tracking and delivery
Our management team does not collect resale fees or fulfill resale packages. All orders, payments, questions, and document requests related to resales are handled through Community Archives.
You can access their resale ordering portal here: https://marketplace.communityarchives.com/
How to Order a Resale Package
All resale orders must be placed directly through Community Archives’ online portal. This system allows users to:
They handle:
- Create an account
- Place and track orders
- Select standard or priority service
- Receive documents electronically when available
For step by step guidance, please refer to the Knowledge Articles below.
Shopper Support Articles
These articles are intended for buyers, sellers, real estate agents, and lenders who are placing or managing resale orders.
Links section:
- How to Place an Order
- New User Registration (Shopper)
- Adding Credit Card Payments
- Adding Priority Service to an Order
Client Support Articles
These resources are designed for association board members and authorized users who are accessing association information through the Community Archives client portal.
Links section:
- Client User Registration
- Community Archives Overview Client Portal
- Managing Users
- Community Notifications
- Community Documents
- Community Questionnaires and Requests for Information
Frequently Asked Questions
Below you will find answers to common questions about:
- What is included in a resale package
- Turnaround times and service levels
- Fees and payment methods
- Who is authorized to request documents
- How to check order status
Links section:
Important Notes
- All resale payments are made directly to Community Archives.
- Our management office cannot expedite, modify, or release resale packages outside of the Community Archives system.
Links section:
For questions about a specific order, users should contact Community Archives directly through their portal.