Community Association Owners Payment Options

Payment Options

1. What payment options are available through the Owner Portal?

You can make payments through your Owner Portal using a bank account (ACH) or a credit or debit card.

2. Can I pay my assessment directly from my bank (ACH)?

Yes. You can pay using your bank’s Bill Pay service or set up an ACH payment directly through your Owner Portal.

How to pay:

Log into your portal, click Make a Payment, and follow the prompts.

3. Can I pay by credit or debit card?

Yes. Simply enter your card information in the payment section of your Owner Portal.

4. Are checks still accepted?

Yes. You may mail a check to the association’s lockbox or drop it off at our office. Please be sure your unit number and account number are written on the check so your payment is applied correctly. Also, all checks are to be payable to your associations legal name, not Soniat Realty.

5. Can I use my bank’s online Bill Pay service?

Yes. You can set up payments directly through your bank’s Bill Pay service.

6. Can I call your office and give my payment information over the phone?

No. To protect your privacy and personal information, we do not accept payment details over the phone.

Fees and Costs

1. Are there any fees for making payments online?

Yes. Online payments made through the Owner Portal include a $2.95 convenience fee per transaction. Credit and debit card payments also include an additional 3.5% processing fee. These fees are charged by the payment processor, not the association.

2. Is there a difference in fees between ACH and credit card payment?

Yes. ACH payments only include the $2.95 convenience fee. Credit and debit card payments include both the convenience fee and the 3.5% processing fee

3. Does the association receive my full payment amount?

Yes. The association receives the full assessment amount.

AutoPay and Recurring Payments

1. Can I set up automatic payments in the Owner Portal?

Yes. You can easily set up recurring payments through your Owner Portal.

2. Can I choose the payment date for AutoPay?

No. All automatic payments are processed on the 5th of each month.

3. Can I change or cancel AutoPay?

Yes. You can update or stop AutoPay at any time through your Owner Portal.

4. What happens if my AutoPay payment doesn’t go through?

If your payment fails, please reach out to your Community Manager for help.

Payment Timing and Posting

1. When are assessments due each month?

Due dates are set by your association’s governing documents. In most cases, payments are considered late after the 10th of the month.

2. How long does it take for a payment to show on my account?

Posting time depends on the payment method, but most payments are applied within 24 hours after they are received through the Owner Portal.

3. Will I get a confirmation after I make a payment?

At this time, payment confirmations are not automatically sent. This feature is being reviewed for future updates.

4. How can I view my payment history?

You can view your payment history anytime by logging into your Owner Portal.

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